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Privacy Policy

​1. Overview

  • Allied Health for Life is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, store, use, and disclose personal and sensitive health information when delivering mobile allied health services.

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2. What Information We Collect

We collect and hold different types of personal and health information, including:

  • Personal Information: Full name, date of birth, gender, address, phone number, email address, emergency contact details.

  • Health Information: Medical history, current health conditions, medications, referrals, treatment notes, and other clinical data relevant to your care.

  • Billing & Administrative Data: Medicare or insurance details, service usage, and payment records.

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3. How We Collect Information

We collect your information in several ways, including:

  • When you complete a form via our website, Google Forms, or email

  • During phone or SMS communication

  • At initial assessment or consultation

  • When a third party (e.g., a GP, My Aged Care provider) refers you

  • Automatically through website analytics tools (e.g., Google Analytics)

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4. Why We Collect Information

We collect personal and health information for purposes such as:

  • Delivering allied health services

  • Coordinating care with referring or collaborating providers

  • Managing appointments, invoicing, and payments

  • Fulfilling legal, regulatory, and funding obligations (e.g., under Home Care Packages or NDIS)

  • Enhancing service quality through analytics and feedback

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5. Disclosure of Information

We may disclose personal information to the following third parties where necessary:

  • Other treating healthcare professionals (e.g., GPs, specialists)

  • Government and aged care service coordinators (e.g., My Aged Care, NDIS)

  • Subcontracted allied health practitioners working under Allied Health for Life

  • Technology service providers (e.g., secure data storage, invoicing tools)

  • We do not sell, rent, or trade your information to any third parties.

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6. Data Security & Storage

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, including:

  • Secure cloud-based data storage

  • Role-based access controls

  • Encryption and password protection

  • Your information may be stored electronically in Australia or through trusted third-party providers who comply with Australian privacy standards.

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7. Accessing or Correcting Your Information

  • You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe and may require identity verification.

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8. Website Usage and Cookies

  • Our website may use cookies to monitor usage patterns and improve user experience. We also use Google Analytics for website performance tracking. You may disable cookies via your browser settings if preferred.

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9. Complaints

  • If you believe your privacy has been breached, please contact us immediately. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

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10. Contact Us

 

Published Date:  25/04/2025

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